AsterOffice is one of major providers of medical secretarial services in Switzerland and Western Europe. The overall staff numbers more than 40 professionals including managers, secretaries, auditors and transcriptionists. The core activity of the client is to provide professional secretarial and medical transcription services and comprehensive help to healthcare practitioners and experts all over Europe in handling all their paperwork and document workflow.
High level of interoperability between business process automation tools is vital in organizations like AsterOffice, who are dealing with loads of documentation and request-handling tasks. Before engaging Spritecs specialists, AsterOffice operated a static website with brief information about the company and its services, providing no further functionality for visitors. Uncoordinated systems were used to manage and store company documentation and clients' files; only limited channels were available for communication between a healthcare specialist and his secretary or transcriptionist. Reporting and management features were poorly integrated into the workflow, paving the way for mishmash and delays in business processes. The previously used CRM system didn't quite fit the company needs, what resulted in poor customer service.
After requirements gathering, thorough analysis and bottlenecks detection, a concept of the solutions to be delivered was elaborated. It encompassed the development of integrated document and task management systems with comprehensive reporting functionality, powerful custom-designed Clients Management system, as well as introduction of VoIP Dictation tool and creation of new interactive full-function website and voice recording application for mobile phones, PC and tablets.